Last Updated: May 17, 2024
Thank you for shopping at HolyLandKeeps.com. We strive to provide you with high-quality Holy Land Keepsakes, but we understand that there may be instances where you need to return a product. Please read our Refunds and Returns Policy carefully to understand your options.
1. Returns
a. Eligibility: You may return a product within 30 days of receiving it if it meets the following conditions:
- The product is in its original packaging and has not been used, damaged, or altered in any way.
- You have the original receipt or proof of purchase.
b. Initiating a Return: To initiate a return, please contact our customer support team at [email protected] within 48 hours of receiving your order. Please provide your order number and a brief explanation of why you wish to return the product.
c. Return Shipping: You are responsible for covering the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure the safe return of the product.
2. Refunds
a. Refund Process: Once we receive your returned product and verify that it meets our return eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
b. Refund Timeframe: Please allow 14 business days for the refund to appear in your account, depending on your payment method and financial institution.
3. Exceptions
a. Non-Returnable Items: Certain items are not eligible for return, including:
- Customized or personalized items.
- Products that have been used, damaged, or altered after receipt.
- Products purchased during clearance or sale events.
b. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately at [email protected]. We will arrange for a replacement at no additional cost to you.
4. Contact Us
If you have any questions or concerns about our Refunds and Returns Policy, please contact our customer support team at [email protected] or by mail at:
HolyLandKeeps.com
Eli Cohen 21
Ashkelon, Israel
We value your business and strive to ensure your satisfaction with every purchase. Thank you for choosing HolyLandKeeps.com.